top of page

Frequently asked questions.

Thank you for Choosing Saving Grace Medical Academy Ltd, we are excited that you chose us to be your training provider, and hope to see you in good spirits. If your looking for details on how to get to our school please refer to our Locations page . 

Registration Policies

The Heart & Stroke Foundation portal sadly does not allow you to complete registration with any school, you would have to view the website for the school and register through their respective registration portal. 

  • Doctor's Association, Nurses Association, and Alberta Health Services will NOT accept Red Cross or St. John's HCP certificates on a 3 year term, please refer to our "Heart & Stroke Foundation" BLS course to save time and money.

  • Alberta Health Services has requests that all Health Care Professionals within Alberta should have Basic Life Support Provider Level C CPR+AED. To meet their standards please refer to our Heart & Stroke Foundation's Basic Life Support Provider CPR course.

Start times -

  • Doors open 30 minutes prior to the beginning of class

  • Doors will be locked at the course start time selected, please refer to your course page to see the times listed, late entry will not be permitted. Please allow yourself extra traveling time.

Cancellation
&
Reschedule

  • Cancellations are subject to a $5.00 administrative fee. You can cancel your course by emailing reception@savinggracemedical.com.

  • Students who cancel their enrollment less than 7 days prior to the start date will be charged 50% of their course fee.

  • Students who cancel their enrollment less than 3 days prior to the start date will be charged 100% of the course fee.

  • Same day registration and cancellation are subject to a $5.00 administration fee. 

  • Administration fee will be billed to the credit card provided

  • All course funds will be forfeit if you fail to show up for your course and the credit card provided will be billed accordingly. This includes late admission.

  • It is the attendee's responsibility to verify they have registered for the correct training program for their needs and level of expertise. 

  • Rescheduling is permitted one time without penalty 7 days prior to the start of your public training course.

  • Students who reschedule less than 5 days prior to the start date will be charged an additional $25.00 course fee.

  • Students who reschedule less than 3 days prior to the start date will be charged an additional 50% of the course fee.

  • Students who reschedule less than 48 hours prior to the start date will be charged 100% of the course fee.

  • Students who have already rescheduled their course are ineligible for a refund of course fees.

  • Students who reschedule multiple times (more than once) will be subject to a %50 course rescheduling fee.

  • Students who arrive late to their course will be refused entry and are subject to forfeit 100% of the course funds. Completion of your course is subject to 100% attendance policy and it is up to the student to make sure they arrive on time.

  • Students must reschedule their program within 14 business days, if the student has extenuating circumstances course fee's carry forward for a maximum of 90 days. No refunds are permitted for extended reschedules.

Health Waiver

A health waiver will be sent to the student 24 hours prior to their program, for late  scheduling, the waiver will be sent out first thing in the morning prior to the course.

  • You must submit via email the health questionnaire sent to you in the 24 hours before your course time to be allowed entry to the classroom

  • Please check your junk/spam folder in case it was redirected

  • Only one submission of the waiver is accepted so please ensure that all of your answers are correct

  • If you (or anyone you have close contact with) has a sore throat, fever, runny nose, or other symptoms of illness then you must reschedule your course a minimum of 14 days later.

  • If you or a close contact such as a cohort or family member is awaiting the results of a Covid-19 test you must reschedule your course a minimum of 14 days later.

Conduct

  • Please wear comfortable clothes as the class can be quite intensive with CPR skills.

  • DO NOT wear sandals or open toe shoes to class, only close toed shoes are allowed in the classroom

  • During rain or snow please bring a pair of indoor shoes to your course to not track mud/dirt/snow through the school

  • Homemade masks are not permitted in the classroom. A procedural disposable mask will be provided to all students at their discretion.

  • No food is allowed in the classroom and only drinks with a closed lid will be permitted

  • Gloves will also be provided for certain sections of the course and must be removed and disposed of when the section is completed.

  • Your instructor will remain masked throughout the course for the health and safety of all students.

  • By registering for this course I hereby agree to all terms, conditions, waivers, and protocols of Saving Grace Medical Academy

  • We have a ZERO tolerance policy for abuse or disrespect towards staff or other students. Any student disrupting the learning of others with talking, cell phone use, and disrespectful language will be asked to leave the course immediately and all course funds will be forfeit.

Contact Us

Thanks for submitting!

Need to Reschedule?

​

Please fill out the form or email our office directly and we would be happy to assist you.

​

 All personal customer and business information submitted through this website will be held confidential.

PRIVACY
POLICY

At Saving Grace Medical Academy Ltd, we value the privacy of our students and visitors. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, enroll in courses, or engage with our services.

 

Information Collection:
We may collect personal information such as your name, email address, phone number, and billing details when you register for courses, request information, or communicate with us. Additionally, we may collect non-personal information such as your IP address, browser type, and device information for analytical purposes.

 

Use of Information:
We use the information collected to process course registrations, communicate with you about your enrollment, provide course materials, and deliver customer support. We may also use your information to send promotional offers, updates, and relevant content unless you opt out of such communications.

 

Information Sharing:
We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

 

Data Security:
We implement a variety of security measures to maintain the safety of your personal information. Your data is stored securely and accessible only to authorized personnel. We take precautions to protect your information both online and offline.

 

Cookies:
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze trends, and gather information about user behavior. You can adjust your browser settings to disable cookies if you prefer.

 

Third-Party Links:
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party websites you visit.

 

Consent:
By using our website or enrolling in our courses, you consent to the terms of this Privacy Policy and the collection and use of your information as described herein.

 

Updates to Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the revised date at the top of the policy will be updated accordingly.

 

Contact Us:
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at: reception@savinggracemedical.com

Effective Date: [04-19-2024]

TERMS
&
CONDITIONS

These Terms and Conditions govern your use of Saving Grace Medical Academy ltd.'s website and enrollment in our CPR training courses. By accessing our website or registering for courses, you agree to comply with these terms. Please read them carefully.

 

Course Registration:
a. To enroll in our CPR training courses, you must provide accurate and complete information during the registration process.
b. Payment for courses is due at the time of registration. We accept payment via [Stripe / PayPal / All Major Credit].
c. Course registration is subject to availability, and we reserve the right to cancel or reschedule courses as necessary.

 

Course Participation:
a. Participants must attend all scheduled sessions and actively participate in course activities to receive certification.
b. Participants must adhere to all safety guidelines and instructions provided by instructors during the course.
c. We reserve the right to dismiss any participant who engages in disruptive behavior or fails to comply with course requirements without refund.

 

Certification:
a. Certification is awarded upon successful completion of the course, including passing any required assessments.
b. Certification may be subject to renewal or expiration based on industry standards. It is the participant's responsibility to stay informed about certification requirements.

 

Intellectual Property:

  • a. All course materials, including but not limited to presentations, handouts, and videos, are the intellectual property of Saving Grace Medical Academy Ltd and may not be reproduced or distributed without permission.

  • b. Participants may use course materials for personal use only and may not share or distribute them to third parties.

 

Refund and Cancellation Policy:
a. Refunds will be issued for course cancellations made (7 days) prior to the scheduled start date, minus a processing fee.
b. No refunds will be issued for cancellations made after this deadline or for participants who fail to attend scheduled sessions.

 

Limitation of Liability:

  • a. Saving Grace Medical Academy Ltd is not liable for any injuries or damages resulting from participation in our courses, except where prohibited by law.

  • b. Participants assume all risks associated with CPR training and use of course materials.

 

Privacy:

  • a. We collect and process personal information in accordance with our Privacy Policy. By using our website and enrolling in courses, you consent to the collection and use of your information as described therein.

 

Modifications:

  • a. We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective upon posting on our website.

 

Governing Law:

  • a. These Terms and Conditions are governed by the laws of [Edmonton / Alberta / Canada], and any disputes will be resolved in the courts of [Edmonton / Alberta / Canada].

 

If you have any questions or concerns about these Terms and Conditions, please contact us at: reception@savinggracemedical.com

Effective Date: [04-19-2024]

bottom of page